Sentinel Auto
Intercept the unhappy customer before the CSI survey ever goes out.
Scores CSI risk on every service and delivery event, privately intercepts detractors before the survey, and routes happy customers to public reviews.
- CSI risk scoring
- Detractor interception
- Promoter routing
- Five-day window
Intercept the unhappy customer before the CSI survey ever goes out.
CSI is decided in the gap between the visit and the survey. Sentinel scores predicted CSI risk on each event — a declined repair, a live vehicle signal, a recall, a delivery — weighting urgency, big-ticket declines and repeat visits. It reaches out first: if the customer's satisfaction reads as a detractor (≤3 of 5), it opens a private recovery conversation and alerts a manager before the survey fires; if they're a promoter (≥5), it routes them to a public review. All within a five-day response window.
Under the hood.
Score CSI risk
Each event is scored — declined-repair 45, live signal 40, recall 35, delivery 20 — with adds for urgent severity, $1.5k+ declines and repeat visits.
Read the sentiment
A 1–5 read is parsed from the reply (digits, 'x/5', or sentiment words): ≤3 detractor, 4 passive, ≥5 promoter.
Intercept detractors
Detractors get a private recovery conversation and a manager alert — before the survey ever sends.
Route promoters
Happy customers are routed to a public review, turning satisfaction into ranking — all inside a 5-day window.
One fused record.
Every module runs on the same fused record — one source of truth per customer and VIN. Sentinel Auto draws on these inputs and delivers these capabilities.
- Service, recall & delivery events
- Live vehicle signals
- Declined-repair cost & severity
- Satisfaction replies
More of the one brain.
Put Sentinel Auto to work.
A 30-minute demo shows exactly how Sentinel Auto — and the other thirteen modules — would fire in your group, and what they put back on the bottom line.