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Terms of Service

Last updated: [Effective date]
Working draft. This document reflects how CarConnective is built and operated, and is provided for review. It should be reviewed and finalized by qualified legal counsel before you rely on it. Bracketed items [ ] need completing (legal entity, governing-law state, effective date).

Contents

  1. Agreement
  2. The Services
  3. Accounts & eligibility
  4. Customer data & ownership
  5. Acceptable use
  6. Compliance responsibilities
  7. Fees
  8. Intellectual property
  9. Confidentiality
  10. Warranties & disclaimers
  11. Limitation of liability
  12. Term & termination
  13. Governing law
  14. Contact

1. Agreement

These Terms of Service (“Terms”) govern access to and use of the CarConnective platform, this website and related services (the “Services”), provided by [CarConnective legal entity name] (“CarConnective,” “we”). Where a dealer customer has signed a separate master or order agreement with us, that agreement governs and these Terms supplement it; in the event of a conflict, the signed agreement controls.

2. The Services

CarConnective provides a connected-vehicle intelligence platform that fuses a dealer's systems and consented vehicle data into one intelligence layer, together with modules that act on that data across sales, service, F&I and reputation. We may update, improve or modify the Services over time.

3. Accounts & eligibility

The Services are for business use by automotive dealers and their authorized personnel. You are responsible for maintaining the confidentiality of account credentials and for activity under your account, and you agree to provide accurate information and to keep it current.

4. Customer data & ownership

You own your data. As between the parties, the dealer customer owns the data it and its customers provide, and the enriched records, valuations and models derived for that dealer, subject to the applicable order agreement. You grant CarConnective a limited license to process that data solely to provide, secure and improve the Services. Our handling of personal data processed on your behalf is governed by our Data Processing Addendum. On termination, your data is returned or deleted and remains portable to you.

5. Acceptable use

You agree not to:

  • Use the Services to send communications that violate applicable law, including the TCPA, or to contact individuals without a lawful basis or required consent.
  • Upload unlawful content, or data you lack the rights or consent to provide.
  • Reverse engineer, resell or misuse the Services, or attempt to access data belonging to another customer.
  • Interfere with the integrity, security or performance of the Services.

6. Compliance responsibilities

CarConnective provides compliance tooling — consent capture, Do-Not-Call suppression, contactable-hours enforcement and an evidence trail — but you remain responsible for your own communications and for the lawful basis and consents applicable to your customers and outreach. You are responsible for obtaining any consents required for connected-vehicle access from vehicle owners, which the Services are designed to facilitate.

7. Fees

Fees, billing and payment terms are set out in the applicable order or engagement agreement. Except as required by law or expressly stated, fees are non-refundable. Taxes are your responsibility unless otherwise stated.

8. Intellectual property

CarConnective and its licensors own all right, title and interest in the platform, software and underlying technology, including all improvements. Nothing in these Terms transfers ownership of the platform to you. Your ownership of your data and derived records is addressed in Section 4.

9. Confidentiality

Each party may access the other's confidential information in connection with the Services and agrees to protect it using reasonable care and to use it only as needed to perform under these Terms.

10. Warranties & disclaimers

The Services are provided on a commercially reasonable basis. Except as expressly stated in a signed agreement, the Services are provided “as is” without warranties of any kind, to the maximum extent permitted by law. Estimates, models and projections (including any ROI or savings figures) are illustrative and not guarantees of results.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, and each party's aggregate liability is limited as set out in the applicable signed agreement, or absent one, to the fees paid for the Services in the [twelve (12)] months preceding the claim.

12. Term & termination

These Terms apply while you use the Services. Either party may terminate as provided in the applicable agreement. On termination, your right to use the Services ends, and your data is returned or deleted and remains portable to you, as described in the DPA.

13. Governing law

These Terms are governed by the laws of the State of [State], without regard to conflict-of-laws principles, and the parties submit to the courts located in [venue].

14. Contact

Questions about these Terms: legal@carconnective.com, or [CarConnective legal entity name], [mailing address].