DeclineRecovery AI
Follow up every declined repair — the right way, on two tracks.
When a customer declines recommended work, DeclineRecovery decides whether to nurture the repair or pivot to a trade conversation — and never pushes a car.
- Two-track routing
- Repair vs trade-pivot
- Real-time valuation
- Three-touch cadence
Follow up every declined repair — the right way, on two tracks.
Every declined RO line is an open loop. DeclineRecovery assigns each one to a track: repair-recovery for work worth nudging back in, or trade-pivot when the repair economics say otherwise — a big-ticket estimate, a safety item on an older car, or a repair costing more than 15% of the vehicle's value. Repair messages explain the risk and offer to book; trade-pivot messages open a question — 'want to know what it's worth?' — and give the customer agency instead of a pitch.
Under the hood.
Read the decline
Each declined line captures the work, cost, urgency and the vehicle's value at time of decline.
Assign a track
Trade-pivot triggers on a high-ticket estimate, a safety item on an 8-yr-plus car, or a repair above 15% of value — otherwise it's repair-recovery.
Repair-recovery
Three specific touches explain the concern, offer competitive timing, and — for safety items — make sure the customer knows, with a soft CTA to book.
Trade-pivot (no pitch)
Instead of selling a car, it opens with 'here's roughly what it's worth — want a real number?' — surfacing a trade the store would have missed.
One fused record.
Every module runs on the same fused record — one source of truth per customer and VIN. DeclineRecovery AI draws on these inputs and delivers these capabilities.
- Declined RO line items
- Estimate cost & urgency
- Vehicle year & value at decline
- Technician notes
More of the one brain.
Put DeclineRecovery AI to work.
A 30-minute demo shows exactly how DeclineRecovery AI — and the other thirteen modules — would fire in your group, and what they put back on the bottom line.